** August 2022- We are experiencing longer then normal shipping times. Please allow for a week from order to shipment on in-stock items. If you are needing a rush please reach out to firstname.lastname@example.org and we will do our best!**
Your ceramic art will be lovingly packed and boxed to ensure safe delivery, whether it’s traveling to Illinois or Italy. We have many years of experience with packing and shipping ceramics and do everything we can to make sure our products arrive safely to their destination.
While we strive to get our pieces to you promptly, clay is a finicky material- sometimes unexpected events happen in the kiln that delay production - this may push back orders.
Feel free to email us at email@example.com to inquire about making your deadline whether it be a gift for a special occasion or photoshoot and we will do our very best to accommodate.
You should receive an email confirmation after you’ve placed an order. Please note in the product description whether an item requires a longer delivery time. You will receive an additional email containing the tracking information for your package. A tracking number is generated when an order is processed, that does not mean an order has shipped, it will ship within a few days of that.
We ship Mon-Fri via FEDEX, UPS, DHL and USPS. Orders of items that are in-stock items received before 11EST, will ship within 2-3 days from Georgia. Ceramic items may take a week or more to ship. Should you need your item to arrive sooner, please inquire at firstname.lastname@example.org.
Yes we ship internationally! We use DHL for most international orders. It is imperative that you provide your phone number and answer the call from DHL. Your country may impose import duties. These fees are the responsibility of the buyer. Payment for any customs fees collected by your country is required before they can deliver your product. In the event that DHL cannot reach you and duties for a package are not paid, the package will be returned to Light + Ladder and you will need to pay additional shipping for us to resend. Light + Ladder is not responsible for any costs to re-ship the items to you.
We stand behind the products we make 100%. If you are not satisfied with any of our products, please let us know. It is worth noting that all of our products are handcrafted; slight variations in color, texture, and finish are inherent to the materials and the design. When ordering planters, please remember to double-check the dimensions to ensure that you get the right size for the intended space.
Every order is packed carefully to ensure that all items arrive at your door safely. Should an item arrive in damaged condition, please email us at email@example.com within 48 hours of receiving the package with a photo of the damage. We also ask that you hold on to all parts of the item until we’ve provided further instructions.
*We kindly ask that Wabi-Sabi items are final sale. Please note that all sales are final on custom work. No refunds or returns will be issued.
*We kindly ask that Wabi-Sabi items are final sale.
Please note that all sales are final on custom work. No refunds or returns will be issued.
We are open to creating custom pieces for clients. Please message us at firstname.lastname@example.org and we can discuss the possibility of creating a unique item for you. Please remember that all sales are final on custom orders.
In the past, we’ve had the good fortune to design for brands such as Tortuga, Greenery NYC, and House of Good to name a few, to create unique collections that represent a combined mastery of material and expertise in our fields. We invite you to keep an eye out for future collaborations.
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We collect Device Information using the following technologies:
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We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
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We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
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As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
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If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
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For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
181 N11 St Suite #205, Brooklyn, NY, 11211, United States