Policy - Shipping

Your ceramic art will be lovingly packed and boxed to ensure safe delivery, whether it’s traveling to Illinois or Italy. We have many years of experience with packing and shipping ceramics and do everything we can to make sure our products arrive safely to their destination. 

While we strive to get our pieces to you promptly, clay is a finicky material- sometimes unexpected events happen in the kiln that delay production - this may push back orders.

Feel free to email us at orders@lightandladder.com to inquire about making your deadline whether it be a gift for a special occasion or photoshoot and we will do our very best to accommodate.

Tracking

You should receive an email confirmation after you’ve placed an order. Please note in the product description whether an item requires a longer delivery time. You will receive an additional email containing the tracking information for your package. A tracking number is generated when an order is processed, that does not mean an order has shipped, it will ship within a few days of that. 

Domestic

We ship Mon-Fri via FEDEX, UPS, DHL and USPS. Orders of items that are in-stock items received before 11EST, will ship within 2-3 days from Georgia. Ceramic items may take a week or more to ship. Should you need your item to arrive sooner, please inquire at orders@lightandladder.com.

International

Yes we ship internationally! We use DHL for most international orders. It is imperative that you provide your phone number and answer the call from DHL. Your country may impose import duties. These fees are the responsibility of the buyer. Payment for any customs fees collected by your country is required before they can deliver your product. In the event that DHL cannot reach you and duties for a package are not paid, the package will be returned to Light + Ladder and you will need to pay additional shipping for us to resend. Light + Ladder is not responsible for any costs to re-ship the items to you.