Thank you for your interest in Light + Ladder. We are aware of the infinite array of products available in the world, and we’re honored that you’ve chosen to invite one of our unique designs into your home. This page should address any questions you have about our policies and products.
Should you have questions about installing one of our pieces or what would grow best in a specific planter, please refer to our Resources page.
Your ceramic art will be lovingly packed and boxed to ensure safe delivery, whether it’s traveling to Illinois or Italy. We have many years of experience with packing and shipping ceramics and do everything we can to make sure our products arrive safely to their destination. Please note in the product description whether an item requires a longer delivery time, because some of our products are made per order.
You should receive an email confirmation after you’ve placed an order. Upon shipment of your order, you will receive an additional email containing the tracking information for your package.
All orders are processed and shipped Monday – Friday, 10am – 6pm.
Please allow 1-2 business days for your order to be processed and shipped for items that are in stock. Should you need your item to arrive on or by a specific date please contact email@example.com.
Light + Ladder ships via USPS for all orders in the US. We ship via USPS Priority Mail, through which customers receive their items in 2-3 business days (Monday-Friday) from the date of dispatch. Should you need your item to arrive sooner, please inquire at firstname.lastname@example.org and we will upgrade if possible. Upgraded shipping will incur additional shipping cost.
Please inquire at email@example.com if the item is in stock.
We’d love to meet you! Please use the coupon code PICKUP write in the notes you’d like to come by- and you can schedule a time via email firstname.lastname@example.org.
Light + Ladder ships via DHL for all international orders. It is imperative that you provide your phone number and answer the call from DHL when they contact you. You will be required to provide payment for any duties your country charges.
Please familiarize yourself with your country’s custom regulations before making international orders. Your country may impose import duties, taxes, etc. These fees are the responsibility of the buyer.
Please make sure you provide your phone number for any international orders. Expect DHL to contact you via phone number to get payment information for any duties that are required. Payment for any customs fees collected by your country are required before they can deliver your product. In the event that DHL cannot reach you and duties for a package are not paid, the package will be returned to Light + Ladder and you will need to pay additional shipping for us to resend. Light + Ladder is not responsible for any costs to re-ship the items to you.
Sending a Light + Ladder piece as a gift? How lovely! We are more than happy to gift wrap your order or add a custom note. Add a note with your preference when checking out or email email@example.com. Also, since we send receipts via email, there won’t be one included in the box.
We accept all major credit cards.
Prices listed on our website are shown exclusive of applicable taxes. Sales tax will only be applied to orders shipped within the state of New York. Please note that the actual sales tax will be calculated when your order is shipped.
Your privacy is our foremost concern. The information you enter will never be disclosed to any outside organization or third party.
We stand behind the products we make 100%. If you are not satisfied with any of our products, please let us know. When ordering planters, please remember to double-check the dimensions to ensure that you get the right size for the intended space.
Every order is packed carefully to ensure that all items arrive at your door safely. Should a piece arrive in damaged condition, please email us at firstname.lastname@example.org within 48 hours of receiving the package with a photo of the damage. We also ask that you hold on to all parts of the piece until we’ve provided further instructions.
Should you decide that your Light + Ladder piece is not right for you, please contact us within 7 days of receipt to initiate a return. Please note that shipping charges are non-refundable and the buyer is responsible for the return of the merchandise in a resalable condition. Refunds will not be issued for goods that arrive to us damaged so please take care in repackaging our goods so that it does not break in transit. The refund will be issued when we receive the item.
Please note that all sales are final on custom work. No refunds or returns will be issued.
Every Light + Ladder piece is made in the US - either here in our Brooklyn studio, or by our small-batch-makers located all around the US. We are always seeking methods to minimize the impact of our products through mindful manufacturing. Light + Ladder products are made with extreme care, quality materials and most importantly a human touch.
We are open to creating custom pieces in specific colors, sizes and materials for clients. Please message us at email@example.com and we can discuss the possibility of creating a unique item for you. Please remember that all sales are final on custom orders.
If you have additional questions about your order or one of our products, you’re always welcome to contact us Monday-Friday from 11am-6:30pm at 718.383.6300 or write us an email any time at firstname.lastname@example.org.